Customer Support Specialist

Ciudad de México, Ciudad de México
$ 20,000 MXN netos (approx.)

¿Qué vas a hacer?

You will be responsible for solving customer ́s issues in 1-1 interactions, getting to the root of their problems and developing the right processes that can scale as we grow as a company.

Responsibilities:
*Customer Relationship:
- As an owner of interactions with our users, you will help define how we talk to our users in a way that is both personal and efficient.
*Troubleshooting:
- Whether it is a user with general questions about his/her account, or a user who just got his/her card stolen, you are there to help them out.
* Process development and optimization:
- You will develop the right processes that allow for a consistent experience across channels, and also optimize the user experience through insights and feedback obtained directly from them.
* Escalation policies:
- You will help define and improve our policies for escalation so that users with complex or urgent issues get routed properly and on time.

*Horarios:
- Lu, Ma, Mi, Ju, Vi: 9am - 7pm.
- Lu, Ma, Mi, Ju, Vi, Sa, Do: 9am - 7pm (dos días de descanso entre semana).

¿Qué estamos buscando?

- You have previous experience in customer-service, ideally in high-growth tech companies.
- You have excellent written and verbal communication skills.
- You put the customer first, and are ready to make it happen at an early-stage startup.

Horarios

Vi, Ju, Mi, Ma, Lu 9:00am 7:00pm
Do, Sa, Vi, Ju, Mi, Ma 9:00am 7:00pm

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