You will be responsible for solving customer ́s issues in 1-1 interactions, getting to the root of their problems and developing the right processes that can scale as we grow as a company.
- As an owner of interactions with our users, you will help define how we talk to our users in a way that is both personal and efficient.
- Whether it is a user with general questions about his/her account, or a user who just got his/her card stolen, you are there to help them out.
* Process development and optimization:
- You will develop the right processes that allow for a consistent experience across channels, and also optimize the user experience through insights and feedback obtained directly from them.
* Escalation policies:
- You will help define and improve our policies for escalation so that users with complex or urgent issues get routed properly and on time.
- You have previous experience in customer-service, ideally in high-growth tech companies.
- You have excellent written and verbal communication skills.
- You put the customer first, and are ready to make it happen at an early-stage startup.